ARRUSA / Customer information
Terms & conditions
Last updated: 28 September 2026
These terms explain the catalogue, order process and responsibilities when buying goods from ARRUSA LTD.
About the seller
ARRUSA LTD is a private limited company registered in England and Wales, company number 17200213. Registered office: 48 Cambridge Road, Hastings, England, TN34 1DT. Contact: contact@arrusa.store; +44 7828 743327. Customer care hours are 08:00–17:00 UK local time. The registered office is not a walk-in retail shop.
Catalogue and availability
The catalogue presents product types and guide prices for enquiries. Studio images are illustrative and do not identify a guaranteed brand or stock unit. Before you order, our written offer identifies the actual make, model, technical specifications, condition, supplied accessories, availability and relevant support information. Products are new unless a different condition is clearly described and expressly agreed. No substitute is supplied without your agreement.
Prices
Guide prices are in pounds sterling and include applicable UK taxes. The binding offer identifies the final item price, taxes, delivery and any other unavoidable charges. EU import arrangements are explained before you commit. A separate VAT amount is not silently added to an agreed consumer total. A displayed guide price is not a promise of availability at that price, and a price correction is communicated before an order is accepted.
How a contract is formed
Clicking an enquiry link or viewing a product does not place an order. We send an offer containing the complete product and delivery information, price, payment instructions and applicable terms. The offer states how and when it may be accepted. A contract is formed only when we expressly confirm acceptance of your order in writing. We provide a confirmation and terms by email in a form you can retain. No goods are dispatched on the basis of an unconfirmed website enquiry.
Payment
The payment method, amount and due date are stated in the written offer. This website does not collect payment-card information or process payments. Do not send card numbers or security codes by email. We do not claim that a particular payment network or finance provider is available unless it has been confirmed for your order.
Product information and compatibility
We agree the intended use and relevant compatibility before purchase. For connected products, the offer identifies material software, network or account requirements, any subscription costs, update/support information available for the model and relevant safety instructions. Tell us about your country, power supply, plug, software or platform requirements. Accessories shown in a scene are included only if listed in the written offer.
Delivery, cancellation and remedies
Our shipping and returns policies apply alongside these terms. Consumer legal rights relating to delivery, conformity, cancellation, repair, replacement and refunds remain effective. A commercial support or warranty period cannot shorten those rights. If a product becomes unavailable before acceptance, we offer an alternative for your approval or refund any amount already received.
Business enquiries
Business orders may have agreed quantities, delivery stages and additional commercial terms. Volume prices are individually quoted; there is no automatic bulk discount or trade-credit entitlement. Any different business terms must be expressly agreed before the contract and do not apply to a person buying as a consumer.
Website use
Use the site lawfully and do not attempt to interfere with it or submit another person’s information without authority. The ARRUSA brand presentation, written content and original visualisations may not be copied for unauthorised commercial use. References to product types do not assert a manufacturer partnership or authorised-reseller status.
Responsibility
We are responsible for fulfilling the agreed contract and cannot exclude rights or liability that the law does not allow us to exclude. Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer protection. Any additional lawful business limitation must be specifically agreed in the offer.
Complaints and applicable law
Send complaints to contact@arrusa.store, including your order reference and preferred resolution. We aim to acknowledge a complaint within two working days and provide an update if investigation takes longer. We will give information about appropriate dispute-resolution routes if a complaint cannot be resolved. English and Welsh law applies, without removing mandatory consumer protection in your country of residence or restricting the court rights you have by law. Updated website terms apply to future contracts, not retrospectively to existing orders.